The app's interface is currently in Russian. Below, screen and button names are given in Russian with an English translation in brackets.
How to write so we can help faster
- the phone number the account is registered to;
- your phone model and the app version — it is shown at the bottom of «Ещё → Профиль и настройки» (More → Profile and settings);
- what you did and what went wrong; a screenshot helps a lot.
We will never ask you for the code from the SMS. Never tell it to anyone — even someone who says they are support.
Sign-in
The code doesn't arrive
The code arrives within a minute by SMS or as a Telegram message — if your number is registered in Telegram, check there too. You can request the code again after 60 seconds. The code is valid for 5 minutes; after five wrong attempts, request a new one.
My phone number changed
The number is your login, and it can't be changed in the app yet. Write to us with your old and new numbers and we'll work out how to keep your data.
Scanning and codes
The camera doesn't see the code
Check that the app has camera access (phone Settings → Skladik → Camera). Hold the phone 10–20 cm from the label, avoiding glare. Small barcodes scan best in good light — the scanner has a torch button.
«Код не привязан» (Code not linked)
This code doesn't belong to any item or folder in your stockroom yet. Open the right item and link the code to it — scanning will then open that item.
Label printing
Bluetooth thermal printers that support ESC/POS work. Turn the printer on, allow the app to use Bluetooth and choose the printer in the print settings. The label size is set in the layout editor. Without a printer you can save a label as an image and print it on any printer.
Working offline
Offline the app shows cached data and queues your changes. When the connection returns, they are sent automatically. You can see the queue and its state in the sync section. Don't sign out or delete the app while there are changes in the queue — they would be lost.
If the same record was changed on another device, the app shows the conflict and lets you choose: retry your version or take the server one.
Teams
Create a team and invite people by link or SMS. Roles: owner, admin, member, worker, viewer. You switch between your personal stockroom and teams in the header of the «Папки» (Folders) screen.
AI features
The AI suggests a name, category, tags, price and dimensions from a photo, as well as a storage place. These are suggestions — check them before saving. If recognition failed because of the network, tap «Повторить распознавание» (Retry recognition): no need to take the photo again.
Deleting your account
«Ещё» (More) → «Профиль и настройки» (Profile and settings) → «Удалить аккаунт» (Delete account). What is deleted and what to do without access to the app is on the Delete your account page.